Returns & Exchanges
Due to the perishable nature of our artisanal cheese and charcuterie boards, we are unable to accept physical returns once a package has shipped. If your order arrives damaged or falls short of our quality standards, please contact our concierge team within 24 hours of delivery for a full replacement or refund.
Inspect Your Board
Upon arrival, immediately unbox your board and inspect the ingredients and temperature to ensure everything meets your expectations.
Document Issues
If you notice any damage to the packaging or spoilage of the contents, please take high-quality photos to assist us in our quality control review.
Contact Support
Email our customer support team at [email protected] with your order number and the photos within 24 hours of the delivery timestamp.
Resolution Delivery
Our team will review your claim and issue a complimentary replacement shipment or a full refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing